Terms & Conditions and Refund Policy

Last Updated: January 2026

Welcome to GIVVO Online Seller ("we", "our", "us"), an online e-commerce gifting platform operating under https://givvo.ae, offering curated gifts including chocolates, flowers, cakes, and selected non-edible items such as jewelry (collectively, the "Products"). By accessing or using our website and services, you agree to be bound by these Terms & Conditions and our Refund Policy, in accordance with applicable UAE consumer protection laws.

· Visa or MasterCard debit and credit cards in AED will be accepted for payment.
· The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.
· We will not trade with or provide any services to OFAC and sanctioned countries
· Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website
· Cardholder must retain a copy of transaction records and https://givvo.ae/ policies and rules
· User is responsible for maintaining the confidentiality of his account

1. Eligibility & Use of Platform

By using GIVVO, you confirm that you are legally capable of entering into a binding contract under the laws of the United Arab Emirates. You agree to provide accurate, current, and complete information when placing an order.

2. Products & Availability

Product images are for illustrative purposes only; actual products may vary slightly due to availability, customization, seasonal factors, or supplier changes.
All Products are subject to availability. We reserve the right to substitute items of equal or greater value where necessary, while maintaining the overall theme and quality of the gift.

3. Pricing & Payments

All prices are listed in UAE Dirhams (AED) and are inclusive of applicable taxes unless stated otherwise.
Full payment must be completed at the time of order confirmation.
GIVVO reserves the right to amend prices or correct pricing errors at any time.

3.1 Payment Confirmation

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.

4. Delivery Policy

Delivery dates and time slots are estimates and not guaranteed.
Delays caused by incorrect delivery information, recipient unavailability, force majeure events, or third-party logistics providers are not the responsibility of GIVVO.
Risk of loss or damage passes to the customer upon successful delivery.

5. Refund, Return & Replacement Policy

This policy is designed in compliance with UAE Federal Law No. 15 of 2020 on Consumer Protection and related regulations.

5.1 Non-Refundable Items

For health, safety, and hygiene reasons:

All edible items including but not limited to chocolates, cakes, bakery items, flowers, and perishable goods are strictly non-refundable and non-returnable once delivered.

5.2 Refunds & Replacements (Non-Edible Items)

Non-edible items such as jewelry may be eligible for review if they are damaged, defective, or materially different from what was ordered.
Any complaint must be reported within 1 hour of delivery, supported by clear photos and order details.
Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

5.3 Investigation & Resolution

All refund or replacement requests are subject to proper investigation and verification by GIVVO.
If it is confirmed that the delivered product was not as described or is defective, GIVVO may, at its sole discretion:
Replace the product, or
Offer a GIVVO gift voucher of equivalent value.

5.4 Gift Vouchers

Where a refund in original payment method is not applicable, resolution may be settled through a gift voucher.
Gift vouchers are non-transferable, non-refundable, and valid for a specified period communicated at the time of issuance.

6. Cancellations

Orders for edible or customized items cannot be cancelled once confirmed.
Cancellation of non-edible, non-customized items may be considered only if the order has not yet been processed or dispatched.

7. Intellectual Property

All content on givvo.ae, including logos, images, text, and designs, is the intellectual property of GIVVO and may not be used without prior written consent.

8. Limitation of Liability

To the maximum extent permitted under UAE law, GIVVO shall not be liable for indirect, incidental, or consequential damages arising from the use of our platform or products.

9. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of the UAE.

10. Amendments

GIVVO reserves the right to modify these Terms & Conditions and Refund Policy at any time. Updated terms will be effective upon posting on givvo.ae.

11. Contact Information

For questions, concerns, or support, please contact us through our official channels listed on givvo.ae.

By using GIVVO, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and Refund Policy.

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